AT & T, BRANDON, MS 2016 – PRESENT
Customer Service Representative/Authorized Retailer
Job Description:
- Identifies and assess customer’s needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provides accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handles complaints, provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
- Keep records of customer interaction and process customer’s account.