AT & T, BRANDON, MS – Something I contributed

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AT & T, BRANDON, MS                                                                               2016 – PRESENT

Customer Service Representative/Authorized Retailer

Job Description:

  • Identifies and assess customer’s needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provides accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handles complaints, provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
  • Keep records of customer interaction and process customer’s account.

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